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Dispatcher in Bolingbrook, IL at Integrity Trade Services

Date Posted: 9/1/2018

Job Snapshot

Job Description

eportDispatch Vendors independent contractors to appropriate location s according to customer requests, specifications, or needs.
consult with managerial personnel in order to mt operational goals.
Receive, input, and distribute on-demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
serve as contact person for all vendors/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestions, weather conditions, and other hazards.
coordinate vendors and independent contractors to ensure all new and existing routes are covered as needed. 
record and maintain files and records of customers request, work or services performed charges expenses inventory and other dispatch information.
determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdown. 
communication chain of custody standards as required by our customer 
evaluate the importance of incoming telephone calls and prioritize accordingly
other duties/tasks as assigned. 
Provide excellent customers services by ensuring timely and efficient courier service for customers accordingly

complaints, and request for services. Keep customers notified of changes in route schedules. 

Job Requirements

Must have 2 years of dispatching experience 
HS/GED or equivalent experience required 
Excellent verbal communication skills/ problem-solving skills, computer skills including Microsoft Word, Outlook, internet, & routing software
Interpersonal skills ability to foster teamwork and motivate/coach others
knowledge of local and regional geographical area 
knowledge of principles and processes for providing customer service
accurately and quickly read maps
identify the best itinerary based on knowledge of routes 
make optimum decisions under pressure and time constraraints 
handle various light and heavy lift.